May 01, 2010 Webkinz, especially the Signature series are definitely more expensive than others, but their quality is sublime. For those that don't know, every Webkinz comes with a special code that you can use on their online site Webkinz World. Your child can play safely online with their Webkinz for free. It is truly a wonderful site.
Addresses
Customer Service Email: webkinzsupport@ganz.com
Customer Service Website: customerservice.webkinz.com
'Snail Mail' (for feature code issues ONLY):
Copied from the Wiki page on contacting Ganz:
If you have a defective feature code, you can mail it to Ganz and they will replace it with a new code. This address is in Canada, so if you live outside of Canada, be careful to attach the correct postage to the envelope.
Ganz
1 Pearce Road
Woodbridge, Ontario
CANADA 4L3T2
You must include your name, account name, e-mail address, mailing address, and daytime telephone contact number. And, don't forget to enclose the feature code tag.
It may take some time for you to get a response, but Ganz will send a replacement.
Telephone (must be 18 years or older):
Webkinz World Telephone
1-866-WEB-KINZ * 1-866-932-5469
Ganz eStore Telephone
Inside the USA & Canada: 1-888-818-8770 (9am to 6pm Eastern Time, Mon to Fri)
Outside the USA & Canada: 1-888-818-8768
Writing An Effective, Informative CS Email
When writing your Email to Ganz, be sure to include your Webkinz World username, exactly what the problem is, and how long the problem has been going on or when you noticed it. Be sure to be mature, informative, and civil. Just because there may be a problem with your account doesn't mean that it's Ganz's fault, so be calm and patient.
Example of a GOOD Email:
Supject: Missing pet gift box
I adopted a Whimsy Dragon on 5/17/13 and have not received my Pet Special gift box for it, nor has the special food appeared for sale in the W-Shop. My username is Example04 and thank you in advance for trying to clear this up.
Warmest regards,
Example04
This email is well-written, calm, civil, informative, and to the point. Ganz would more likely reply to this email.
Example of a BAD Email:
Subject: MY GIFT BOX IS MISSING
Bought a whimsy dragon a few months ago and sTILL do not have my geft box! THIS IS AN OUTRAIGE!!!!!!!!!! My useername is Example04, NOW GIVE ME MY GIFT BOOX!!!!!!!! >:0 >:0 >:0 >:0 >:0
This Email could easily be mistaken by Ganz for spam. This Email is uninformative, rude, poorly-written, full of spelling and grammatical errors, and sounds like junk mail. Ganz would unlikely reply to this email.
Remember: Ganz is very busy with customer service and maintenance, so always be patient.
Webkinz Support Email
You can use your account controls to manage your child's access to KinzChat PLUS, sign up for promotional mailing lists, adjust 3rd party advertising settings, or change your email.
If you've already added a Parent's Email to your child's account, a Parent's Account has been automatically created for you. Otherwise you can add your email for their account when your first log in to your Parent's Account.
About KinzChat and KinzChat PLUS
Webkinz World includes two types of chat to be used in social areas of the site. In KinzChat areas, kids can only use our pre-constructed chatting system called KinzChat. Members cannot type in their own words in KinzChat; they can only use the phrases and words we’ve created.
In KinzChat PLUS, which we recommend to our older members ages ten and up, we’ve given our members a bit more freedom. They are able to type in their own phrases and words; however the content is filtered by our system which aims to block inappropriate content and personally identifiable information, including numbers. KinzChat PLUS uses word filtering which identifies specific objectionable words, and phrase filtering which identifies specific objectionable combinations of words.
If someone attempts to send words and phrases that we deem unacceptable, that member may be: warned about the need to follow the Rules, silenced from chatting in, or banned from all KinzChat PLUS areas. The length of time for silencing and banning is based on the specific offense or combinations thereof.
Webkinz Support Line
KinzChat PLUS also allows members to report other members who they feel are misbehaving, using unacceptable language, or breaking the Rules. Again, any member who is reported for inappropriate behavior or language may be warned about following the Rules, silenced or banned from using KinzChat PLUS.
Call Webkinz Support
Please note that even with the word and phrase filtering, it is still possible that you may see something said that you find unacceptable. The best way to decide whether KinzChat PLUS is right for your child is to use the system with your child. Also, please note that unless you specifically grant permission for your child to use KinzChat PLUS, they will not have access to it when visiting any of the social areas of Webkinz World.